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Leaseguard Agents - Frequently Asked Questions

  1. Is there a contract or sign up fee for Leaseguard Agents?
  2. What is the difference between an Introducer Only and an Introducer Appointed Representative?
  3. What is Professional Indemnity Insurance and why do I need it?
  4. How can I request Leaseguard stationery?
  5. I have my username and password for the agent's area, what should I do now?
  6. I have forgotten my password - what should I do?
  7. If there is more than one person using the Leaseguard online service, how do we know where the confirmation will go?
  8. Can we have more that one user per Agent?
  9. What is the Data Protection Act?
  10. What do I need to do under the Data Protection Act?

Is there a contract or sign up fee for Leaseguard Agents?
No, to become an agent of Leaseguard we only require a signed agency application form and completed direct debit form.

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What is the difference between an Introducer Only and an Introducer Appointed Representative?
Introducer Only - An Introducer only is any individual or firm that introduces clients to Leaseguard. As an Introducer you are not regulated and therefore cannot undertake regulated activities. You are not permitted to promote General Insurance by distributing leaflets to prospects, give advice about Leaseguard insurance or even recommend any insurance to them. However, you are permitted to display our sales leaflets in your offices or pass leads onto Leaseguard.

Introducer Appointed Representative (IAR) - As an Introducer Appointed Representative you are permitted to display Leaseguard marketing literature in your offices and promote General Insurance by distributing leaflets to prospects, this can be either via promotion packs, meetings or through other forms of communication. However, you cannot give advice to existing or new customers about Leaseguard insurance or provide quotation on our behalf; all customers must be referred to Leaseguard Limited for advice on our products.

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What is Professional Indemnity Insurance and why do I need it?
Professional Indemnity (PI) Insurance protects your business against claims for loss or damage, by a client or a third party, if you have made mistakes or are found to have been negligent in some or all of the services that you provide for them.

If you are in the business of selling your knowledge or skills it is advisable that you purchase Professional Indemnity Insurance. 

We recommend that all letting and estate agents purchase this cover - contact us for a quotation.

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How can I request Leaseguard stationery?
If you are registered as an agent of Leaseguard and have a username and password you can request stationery by logging into the Agents Area.

If you are not yet set up with a username and password please contact us.

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I have my username and password for the agents area, what should I do now?
Simply visit the agents area and input your log in details.

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I have forgotten my password - what should I do?
Access the agents area and select the 'forgotten password' link. The system will generate a return email to you confirming your password.

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If there is more than one person using the Leaseguard online service, how do we know where the confirmation will go?
The confirmation will be sent to the email address which you are logged in with.

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Can we have more that one user per agent?
Yes, we can set up as many users as you would like as long as they have their own email address.

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What is the Data Protection Act?

The act contains eight 'Data Protection Principals'. These specify that personal data must be:

1. Processed fairly and lawfully
2. Obtained for specified and lawful purposes
3. Adequate, relevant and not excessive
4. Accurate and up to date
5. Not kept any longer than necessary
6. Processed in line with your rights
7. Securely kept
8. Not transferred to any other country without adequate protection

We recommend that all Letting and Estate Agents are registered with the Information Commissioner (ICO) as they all hold information on customers. For more information please visit the ICO website.

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What do I need to do under the Data Protection Act?
If you are required to comply with the Act, you have a number of legal responsibilities:

- to notify the Information Commissioner you are processing information, unless you are an organisation who has personal information only for:
• staff administration (including payroll);
• advertising, marketing and public relations for your own business; or
• accounts and records (some not-for-profit organisations)
- to process the personal information in accordance with the eight principles of the Act; and
- to answer subject access requests received from individuals.

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If we have not answered you question or you require further information please do not hesitate to contact us.

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