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Landlords & Tenants Insurance - Frequently Asked Questions

  1. Can I pay my Insurance on monthly instalments by Direct Debit?
  2. Will I be covered 'new for old' for my contents?
  3. Does the policy carry an excess?
  4. Can I get immediate cover?
  5. When will I receive my documents?
  6. What are the minimum and maximum contents I can insure?
  7. How can I make a claim?
  8. What if I wish to change or cancel my policy?
  9. Will I be covered for accidental damage?
  10. Will there be a different premium for unoccupied properties?
  11. What is the minimum and maximum rebuild costs with Leaseguard?
  12. Where can I find the rebuild cost of my property?
  13. Is malicious damage and theft by the tenant covered?
  14. What is the difference between the standard option and the Low Cost option?
  15. Can I insure multiple properties on one policy?
  16. What items are classed as Personal Effects?
  17. What is classed as a 'Valuable Item'?
  18. What is Tenants Liability Cover?
  19. Why do I need Rent Guarantee and Legal Expenses Cover?
  20. How does a Landlord qualify to purchase Rent Guarantee and Legal Expenses Cover?

Can I pay my Insurance on monthly instalments by Direct Debit?
Yes, we require a 20% deposit followed by 10 monthly instalments which will include a 12.5% interest charge.

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Will I be covered 'new for old' for my contents?
Yes, 'new for old' cover is included.

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Does the policy carry an excess?
Yes, our standard policy excess is £100 and £1000 for subsidence unless stated otherwise.

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Can I get immediate cover?
Yes, for Landlords Buildings Insurance or Landlords Buildings and Contents Insurance we can hold cover for 14 days pending payment and proposal form.

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When will I receive my documents?
Your documents will be issued when we have received your payment and your duly signed proposal form.

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What are the minimum and maximum contents I can insure?
For both Landlords Contents and Tenants Contents the maximum and minimum sums insured are as follows:

Minimum - £10,000
Maximum - £30,000

If you require cover under £10,000 or over £30,000 please contact us as we can refer it to our underwriters.

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How can I make a claim?
The claims telephone number can be found on your Policy Summary and Policy Schedule, alternatively please contact us and we will provide you with the telephone number.

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What if I wish to change or cancel my policy?
Changes to your policy can be made by telephone and may be subject to an additional premium or administration fee. If you wish to cancel your policy we will require confirmation in writing along with your policy number, reason and the date you wish your policy to be cancelled from.

Please note cancellations are on a pro-rata basis with a 30% administration fee providing there have been no claims made in the current year of Insurance.

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Will I be covered for accidental damage?
Yes, you will be covered for accidental damage as well as all standard perils.

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Will there be a different premium for unoccupied properties?
The premium will remain the same for an occupied property for a maximum of 60days. There after we will refer to the underwriter as they may impose a loading of the premium and restrict some cover.

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Landlords

What is the minimum and maximum rebuild costs with Leaseguard?
For Landlords Buildings Insurance the minimum and maximum sums insured are as follows:

Minimum: £50,000
Maximum: £500,000

If you require cover over £500,000 please contact us as we can refer it to our underwriters.

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Where can I find the rebuild cost of my property?
You can check this information by visiting the Building Cost Information Service website.

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Can I insure the contents only of my let property?
Yes, the minimum cover is £10,000.

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Is malicious damage and theft by the Tenant covered?
Yes, up to £5000 on our standard policy but excluded from the Low Cost Option.

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What is the difference between the standard option and the Low Cost option?
The Low Cost Option excludes theft and malicious damage by the tenant.

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Tenants

What items are classed as Personal Effects?
An item you would take outside the property which can be worn or carried e.g. laptop, camera etc. - this excludes your mobile phone.

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What is classed as a 'Valuable Item'?
An item composed of gold or other precious metals, jewellery, watches and works of art etc.

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What is Tenants Liability Cover?
This protects you if you damage your Landlords property up to £2,500, excluding the excess.

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Rent Guarantee

Why do I need Rent Guarantee and Legal Expenses Cover?
This product provides protection if the tenant breaks the tenancy agreement and rent is not being paid and/or legal action is required.

The policy pays up to 12 months rent excluding an excess of one month and pays for legal action to be taken when there is a reasonable chance of winning the case.

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How does a Landlord qualify to purchase Rent Guarantee and Legal Expenses Cover?
The tenant needs to be successfully referenced by Leaseguard.

Our Referencing Final Report will state if Rent Guarantee if available for the Landlord based on the outcome of the reference.

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If we have not answered your question or you require further information please do not hesitate to contact us.

 

Rent Guarantee

  • Loss of Rent paid for up to 12 months
  • Up to £25,000 paid for Rent Guarantee and Legal Expenses
  • 24 Hour Helplines available

Tenant Referencing

  • Personal Service
  • 48 Hour Turnaround
  • Up to date technology

Your Renewal Reminder Service, Let us remind YOU!

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